Technical Support | After sales Service
Support multi-channel docking, multi platform ordering, and equal and mutually beneficial handling of after-sales issues
1Customers who apply for a refund midway after shipment can cooperate with interception operations, but they need to bear the cost of sending the express delivery!
2If any issues such as missing or incorrect shipments are found after receiving the goods, please take photos or videos to inform customer service, and then coordinate for reshipment or refund compensation to reduce losses for cooperative customers and serve them well!
3Quality issues, please check upon receipt7Processing within days (please take photos or videos of the product issue points to inform customer service), return and exchange shipping fees are at our own expense, and shipping costs are borne by us.
4Non quality issues, no reason for return or exchange, please receive the goods upon receipt7Processed within days, the product must be unopened, the packaging intact, and the accessories intact, without affecting secondary sales! (Important: Ensure that the packaging is intact and that it has been used before and will not be accepted!)
5When signing for the package, if you find that the outer packaging box of the express delivery is damaged, squeezed, etc., please take photos and verify on the spot whether the goods are intact. If there are any abnormalities, you can refuse to accept and contact customer service to arrange for a replacement. Otherwise, if you find that there is a shortage of goods, a shortage of stock, or if the appearance affects sales after signing for the package, you will be responsible for it.
6Adhering to the principle of service first, friendly negotiation, long-term cooperation, mutual benefit and win-win!
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